Your protection is our priority

Lb89 Responsible Gaming — Safe and Mindful Gaming

At lb89, we believe gaming should be a fun form of entertainment — never a source of problems. We help you build mindful, controlled gaming habits and offer full support whenever you need it.

Why Responsible Gaming Matters

Online gaming is a great source of entertainment, but it should always be approached with awareness. At lb89, your safety and mental wellbeing are our top priorities.

  • Transparent gaming policy and limits
  • Personal self-exclusion tools
  • 24/7 support centre access
  • Connect with expert counsellors
Recognise the warning signs

If you or someone you know is spending too much time gaming, repeatedly playing to chase losses, or experiencing problems at home or work because of gaming, seek help now.

Keep in mind: Gaming is for entertainment only. Never use it as a source of income or a way to solve financial problems. Responsible gaming at lb89 is everyone's responsibility.


Responsible Gaming by the Numbers

Lb89 has always been actively committed to protecting its players.

99%

Transactions are processed securely

24/7

Support Centre — always open

100+

Trained support staff

5 minutes

Average response time


Our Responsible Gaming Tools

Lb89 gives you a range of tools to help you stay in control of your gaming. You can use them at any time.

Deposit Limit

Set a deposit limit for each day, week, or month. Once set, it cannot be increased until the specified period has passed. This helps protect you from overspending.

Session time controls

Set your own daily play time limit. You'll receive an automatic alert when time is up. Taking breaks is part of responsible gaming.

Cooldown Break

If you need a short break from gaming, use the cooldown feature to voluntarily pause your account for anywhere from 24 hours to 6 weeks.

Self-Exclusion

If you feel like gaming is getting out of control, consider self-exclusion. This allows you to close your account for a set period or permanently. It's a brave decision — there's nothing to be ashamed of.

Activity Report

View detailed reports of your gaming history, time spent, and transactions. Review your activity regularly to stay informed.

Support Centre

Our support team is always here for you, whatever the issue. Chat with us in Bengali, connect via 24/7 live chat, and get the help you need.


What is Responsible Gaming and why does it matter

Responsible Gaming means enjoying gaming while staying aware of your time, money, and mental state. At lb89, we believe every player should know their own limits and play accordingly. Gaming should never come at the expense of other areas of your life.

Online gaming is growing rapidly in popularity across the world, including Bangladesh. Alongside that growth, building a responsible gaming culture is equally important. lb89 has made responsible gaming a core part of its business values from day one.

Recognize the signs of a gaming problem

Gaming problems don't appear overnight. Habits can gradually turn into dependence. Part of playing responsibly is staying aware of your own behaviour.

Watch out if you notice any of the following signs:

  • Placing more bets to try to recover lost money
  • Neglecting family, friends, or work because of gaming
  • Feeling restless or anxious when not gaming
  • Spending beyond your means
  • Lying to family about time or money spent on gaming
  • Playing with borrowed money or breaking into savings
  • Trying and failing to stop gaming
Important reminder

If you notice even one of these signs, don't wait — seek help. Speak to the lb89 support team or a professional counselor. Asking for help isn't weakness; it takes courage.

Build healthy gaming habits

Responsible Gaming doesn't mean giving up gaming — it means enjoying it within the right boundaries. At lb89, we recommend following a few key principles:

  • Set a budget: Set a budget for how much you'll spend on gaming each week or month — and stick to it.
  • Set a time limit: Decide how long you'll play each day before you start. Set a time alarm.
  • Take a break: Take at least a 10-minute break every hour. Keep your body and mind refreshed.
  • Don't play on impulse: Don't play when you're angry, sad, or stressed. A clear head leads to better decisions.
  • Accept your losses: You can't win every bet. Losses are part of the game. Don't chase your losses.
  • Let your family know: Let the people close to you know that you enjoy online gaming. Transparency makes it easier to stay in control.

Take a self-assessment

Ask yourself the questions below. If you answer "yes" to most of them, use our responsible gaming tools or reach out for support:

  • Do I regularly spend more than my set budget?
  • Do I lie about my gaming?
  • Do I keep playing after a loss to try to win it back?
  • Am I unable to stop gaming?
  • Do I skip sleep or meals because of gaming?

Keep in mind: Being honest with yourself is the first step toward responsible gaming. At lb89, we encourage all players to regularly reflect on their gaming habits.

Protection for under-18s

Lb89 is strictly an 18+ platform. Protecting minors from gaming is both our legal and ethical responsibility.

If there are children in your home, take the following steps:

  • Use a password or PIN on your device
  • Keep your lb89 account logged out
  • Enable child safety filters on your browser
  • Avoid gaming in front of children
  • Keep gaming devices out of children's reach

If any minor attempts to open an account on lb89, that account will be immediately cancelled. We strictly follow KYC procedures to verify age.

Lb89's Commitment

Lb89 is more than a gaming platform — it's a responsible community. We care about the wellbeing of every player. Here are the key principles behind our responsible gaming policy:

  • We never encourage a player who is struggling to keep playing.
  • We act immediately upon receiving a self-exclusion request.
  • Our marketing never targets minors or vulnerable individuals.
  • Responsible Gaming information is provided in clear, accessible language.
  • The support centre provides free and confidential assistance.

Protective tools

Activate these tools from your account:

  • Daily Deposit Limit
  • Weekly spending limit
  • Session time controls
  • Cooldown Break
  • Self-Exclusion
  • Activity Report

Responsible Gaming FAQs

Find answers to the most frequently asked questions about Responsible Gaming here.

  • Honest and transparent answers
  • Explanation in Bengali
  • Expert advice

Yes, if you opted for a time-limited self-exclusion, you can reactivate your account once that period ends. However, permanent self-exclusion cannot be reversed. We recommend waiting at least 6 weeks before considering a return.

Log in to your account and go to Account Settings. Under the "Responsible Gaming" option, you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing one requires a 7-day waiting period.

Start by talking to them with empathy — don't judge. Encourage them to reach out to lb89's support centre. You can also contact our support team yourself for guidance. Being there for someone is the greatest help you can offer.

A cooldown break is a short-term pause — from 24 hours up to 6 weeks. Your account is paused during this time and reactivates automatically when the period ends. Self-exclusion is long-term or permanent — it's intended for serious cases and does not reactivate on its own.

Not at all. lb89 is strictly for individuals aged 18 and above. Age is verified at registration and again through our KYC process. Any account found to belong to a minor will be closed immediately.

Play safe, play happy

Join lb89's responsible gaming community. We're always here for you.

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